When working in a customer service department which operates remotely, the response times of the telephone calls are the first aspect customers notice. If a customer is kept on hold for a long period of time it’s the first thing they’re going to notice about the company. While it may demonstrate that the company is busy, it also suggests that the company cannot handle the influx of calls they are receiving.

The services that EuroDigiTel offers can help with those who are more likely to be working remotely or need to be travelling both regularly and extensively. For those who travel around it is the employer’s best interests to include a Smart Phone in any employees’ contract because they allow for instantaneous and regular communication.

Thanks to the latest findings from telephone regulator company Ofcom, it has become clear that the UK has the best figures for internet take-up and usage in EU. Across the EU there are dozens, if not hundreds of internet provider companies, which indicates in itself the extent of the internet’s presence in modern life.

The independent regulators for telecommunications announced some changes to the guidelines for set in place for companies who change contracts mid-term. As of the middle of January, Ofcom announced that any consumer could be confident in their acquisition of a telephone or broadband contract when it comes to price changes.